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Delete Your Account

Last Updated:

This page explains how to delete your HomeBit account and personal information. You can submit a deletion request from any browser, without reinstalling the HomeBit app.

How to Request Deletion

Choose any of the options below. All requests are honored.

Option 1 — In the HomeBit app

If you have the app installed, open Settings > Account > Delete Account and follow the prompts. This is the fastest path because we can verify your identity automatically.

Option 2 — Email us

Send a message to privacy@homebit.com with the subject line Delete Account Request. Please include the phone number and/or email address associated with your HomeBit account so we can locate it.

Option 3 — Use our Support Form

Submit a request through our Support Form and select "Delete My Information" from the request-type menu.

What Gets Deleted

When we process a verified deletion request, we delete the following from our active production systems:

  • Your account profile (phone number, email, name, profile data)
  • Home information you've added (property details, utility bills, repair receipts, maintenance records, photos and documents)
  • Messages, support requests, and feedback you've submitted
  • Usage and analytics data linked to your account identifier
  • Subscription entitlement state stored by HomeBit

What May Be Retained

We may retain a limited subset of information after deletion when permitted or required by law. This retained data is segregated and used only for the purposes listed:

  • Transaction and billing records required by tax, accounting, and financial-reporting laws (typically 7 years).
  • Records needed to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.
  • De-identified or aggregate data that can no longer reasonably be linked to you.
  • Backups, which are overwritten on our standard rotation schedule (typically within 90 days).

Subscriptions Purchased Through Apple

Deleting your HomeBit account does not automatically cancel a HomeBit Plus subscription you purchased through the Apple App Store. To stop future renewals, please also cancel your subscription on your iPhone or iPad: open Settings > [your name] > Subscriptions and select HomeBit.

Refunds for App Store purchases are handled by Apple. See our Terms of Use for details.

How Long It Takes

We confirm receipt of your request within 5 business days. We complete verified deletion requests within 30 days. We may need to verify your identity before deletion; if so, we will contact you using the email or phone number on file. You will receive an email confirming when deletion is complete.

Questions

For questions about this process, contact us at: